Introduction

Synovelle Limited (Synovelle, we or us) cares about the privacy of your personal information and is committed to protecting it. This Privacy Policy (Policy) explains what information we collect about you and why, what we do with that information, and how we handle that information.

For the purposes of the applicable data protection laws (the General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR), together with any implementing legislation, in particular, the Data Protection Act 2018), the company responsible for your personal information is Synovelle. This Policy is incorporated into Synovelle’s Terms & Conditions (Terms & Conditions) and applies between you, the User of synovelle.com Website (Website), and Synovelle, the owner and provider of this Wesite. This Policy applies to our use of any and all Data collected by us or provided by you through your use of the information, software, products and services made available through the Website.

Please read this Policy carefully.

Definitions and Interpretations

In this Policy the following definitions are used:

Data	Collectively any information that you submit to Synovelle Limited via this Website.This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Cookies	a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Deatils of the cookies used by this Website are set out in the clause below titled “ Cookies”
Data Protection Laws	any applicable law relating to the processing of personal Data, including but limited to the Directive 96/46/EC (Data Protection Directive) or GDPR, and any national implementing laws, regulations and secundary legislation, for as long as the GDPR is effective in the UK;
GDPR	the Gereral Data Protection Regulation (EU) 2016/679;
Synovelle Limted, we or us	Synovelle Limited is a company registered in England and Wales under company number 06143283 and its registered office is at Forest Oak, Southampton Road, Landford, SP5 2BE United Kingdom. Our VAT number is GB 864 3809 96;
UK and EU Cookie Law	The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Ellectronic Communications (EC Directive)(Amendment) Regulations 2001
User or you	a third party that accesses the Website and is not either (i) employed by Synovelle and acting in the course of their employment or (ii) engaging as a consultant or otherwise providing services to Synovelle and accessing the Website in connection with the provision of such services; and
Website	this Website that you are currently using, www.synovelle.com and any subdomains of this Website unless expressly excluded by their own terms and conditions

Collection of your Personal Information

Synovelle collects information that, alone or in combination with other data, could be used to identify you (Personal Information), such as your e-mail address, name, physical address or telephone number. Synovelle may also collect anonymous demographic information which is not unique to you, such as your postal code and preferences (Non-Personal Information). Non-Personal Information is not linked to your Personal Information (for example, your IP address).

Synovelle will collect your Personal Information in a number of ways, including when you contact us through the Website, by telephone, post, e-mail or through the other means set out below.

Information you provide when you register for an account

When you register for a Synovelle account, you voluntarily give us certain Personal Information,
such as:

• name and e-mail address
• phone number(s)

 

Other information we collect

We also collect this Personal Information as you use the Website:

•  User Content. This consists of all text, documents, content or information uploaded, entered,or otherwise transmitted by you in connection with your use of the Website.

 

Automatically collected information

When you visit our Website, we automatically collect information about your computer hardware and software such as your IP address, browser type, domain names, access times, operating system,cookie information, referring Website addresses, pages visited, links clicked, text entered, and Internet Service Provider. We analyse and use this information to better understand how our users use the service, to maintain and improve our service, and in some cases, to publicly disclose aggregated statistics regarding our services.

Use of your Personal Information

Synovelle collects and uses your Personal Information as necessary to perform our contract with you and for our legitimate business interests, including to:

• operate the Website and deliver the services. 
• communicate with you about the services you use, as well as respond to requests for assistance, including account verification support if you’ve having difficulty accessing your account. 
• display user content associated with your account and make sure it is available to you when you use our services.
• understand and improve how our users use and interact with our services.
• publicly disclose aggregated statistics regarding our users’ use of our services.

 

With your consent, we will send you direct marketing emails from our third party partners.

Storage of Personal Information

Unless a longer retention period is required or permitted by law, we will only hold your Personal Information on our systems for the period necessary to fulfil the purposes outlined in this Policy, or until you request that the information be deleted in accordance with your right of erasure (see “Your rights” section below).

Even if we delete your Personal Information, we reserve the right to maintain a copy for legal, tax or regulatory purposes, but in such event, we will do so only as long as necessary to fulfil those legal, tax or regulatory purposes. Please contact admin@synovelle.net for more information.

Personal Information access and disclosure

We may share your Data with the following group of people and for the following reasons:

• with any of our affiliate groups or companies, partner companies, forwarding agencies,customs officials, government institutions, our employees, agents and professional advisors,third party provider who provide services to us that involves the processing of your Data and any other that may apply. The relevant information may be provided to perform their duties to us, and in accordance with applicable laws and regulations; or
• when we have your explicit consent to share your Personal Information; or 
• when we determine that disclosure is required to protect the rights, property, or personal safety of Synovelle and users of the Website, or to respond to lawful subpoenas, warrants, or requests by public or regulatory authorities, including requests by law enforcement authorities.

 

Disclosure of Personal Information outside of the EEA

As part of the services offered to you through the Website, the Personal Information you provide to us may be in certain circumstances disclosed to companies in other countries outside of the European Economic Area (EEA). By way of example, a sample requested for which material comes from outside of the EEA.

We will only transfer Personal Information outside of the EEA where it is compliant with data protection legislation and the means of transfer provides adequate safeguards in relation to your Personal Information, for example, by way of data transfer agreement incorporating the current standard contractual clauses adopted by the European Commission, or by self-certifying to the EUUS Privacy Shield Framework in the event that the organisation in receipt of the information is based in the United States.

To ensure that your Personal Information receives an adequate level of protection, we have put in place appropriate safeguards and procedures with the third parties we share your Personal Information with. This ensures your information is treated by those third parties in a way that is consistent with data protection laws.

Use of cookies

The Website uses “cookies” to help you personalise your online experience. A cookie is a text file that is placed by us or our remarketing partners on your hard drive by a web page server. Our cookies do not run programs or deliver viruses to your computer. Cookies are uniquely assigned to your computer, and can only be read by a web server in the domain that issued the cookie to your computer.

One of the primary purposes of cookies is to provide a convenient feature to save you time. The cookie tells the server that you have returned to a specific page. For example, if you personalise the Website pages, or register with the Website, a cookie helps the Website recall your specific information on subsequent visits. This simplifies the process of recording your Personal Information, such as your billing address or site preferences. When you return to the same Website,the information you previously provided can be retrieved, so you can easily use the Website features that you customised.

We may place the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of the Website. They include, for example, cookies that enable you to log into secure areas of our Website or make use of e-billing services. 
• Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These are used to recognise you when you return to the Website.This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). 
• Targeting cookies. These cookies record your visit to the Website, the pages you have visited and the links you have followed. We will use this information to make our Website more relevant to your interests and for remarketing as described below.

 

If you want to check or change what types of cookies you accept, this can usually be done within your browser settings. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.

How to reject cookies

If you do not want to receive cookies, you can usually choose to opt-out by modifying your browser settings to decline them. If you choose to decline cookies, you may not be able to access all or parts of, or to fully experience the interactive features of, the Synovelle services or web pages you visit.

For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. This site also provides details on how to delete cookies from your computer.

Data security & integrity

Synovelle is committed to taking reasonable and appropriate steps to protect the Personal Information that we hold from misuse, loss, or unauthorised access. We do this by using a range of technical and organisational measures including measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your personal information, please let us know immediately.

The Website is designed to secure the Personal Information you provide on computer servers in a controlled, secure environment, with protections from unauthorised access, use or disclosure. When Personal Information is transmitted to other Websites, it is protected through the use of encryption,such as the Secure Socket Layer (SSL) protocol.

However, while we do our best to protect your Personal Information, we cannot guarantee the security of all data which is transmitted to the Website or to another Website via the internet or similar connection. If we have given you (or you have chosen) a password to access certain areas ofthe Website, please keep this password safe.

Your rights

Under the GDPR, you have various rights in relation to your Personal Information, such as the rights of access, rectification, restriction, objection, portability, and erasure. Please note that these rights are subject to certain limitations set forth in applicable law.

To exercise these rights, please contact us . We will seek to deal with your request without undue delay, and in any event in accordance with the requirements of applicable laws. Please note that we may keep a record of your communications to help us resolve any issues you raise.

Complaint resolution

If you believe that we have not complied with this Policy or your data protection rights, you have the right to file a complaint with the UK Information Commissioner’s Office, however, we hope that you’ll attempt to resolve the complaint with us first. Please contact us for more information.

Links to third party Websites

Our Website includes links to other Websites whose privacy practices are not under Synovelle’s control. If you submit Personal Information to any of those Websites, your information is governed by their privacy policies. We encourage you to carefully read the privacy Policy on any Website that you visit.

Children

We do not intend to solicit or collect Personal Information from anyone under the age of 18. If you are under 18, do not enter information on this Website or engage our services. If you believe a child or yours under the age of 18 has entered Personal Information, please contact us to have the data removed and terminate the child’s account.

Changes to this Policy

We will occasionally update this Policy to reflect company and customer feedback. Synovelle Limited encourages you to periodically review this Policy to be informed of how we are protecting your Personal Information.

Contact information

Synovelle welcomes your comments regarding this Policy. Please contact us at admin@synovelle.net or write to us at:

Synovelle Limited

Forest Oak, Southampton Road

Landford, SP5 2BE. United Kingdom

For more information, please review our Terms & Conditions